Refund policy

Returns, Exchanges & Refund Policy

Exchange Policy

We have a 7-day exchange policy, which means you have 7 days after receiving your order to request an exchange.

We do not offer returns or refunds for products that are delivered correctly and without defects. Exchanges are only provided for eligible cases as outlined below.

To be eligible for an exchange:

  • The item must be unused, unworn, unwashed, and in the same condition as received.

  • All original tags must be attached.

  • The item must be in its original packaging.

  • You must provide the receipt or proof of purchase.

  • A complete, uninterrupted unboxing video is mandatory.

  • No sharp objects (such as knives, scissors, blades, or cutters) should be used while opening the package. If a sharp object is used, any damage caused to the product will not be considered eligible for exchange, and the request may be rejected.

Mandatory Unboxing Video

To claim an exchange for a damaged, defective, missing, or incorrect item, you must record a continuous video from the moment you receive the sealed package until the product is fully unpacked and inspected.

Exchange requests made without a valid unboxing video may not be accepted.

Damaged, Defective or Incorrect Items

Please inspect your order immediately upon delivery.

If you receive:

  • A damaged item,

  • A defective product, or

  • The wrong item,

contact us within 7 days of delivery at ashforthewinn@staticwear.in along with:

  • Your order number

  • Clear photos of the issue

  • The mandatory unboxing video

Once verified, we'll arrange an exchange.

How to Request an Exchange

To initiate an exchange, contact us at:

Email: ashforthewinn@staticwear.in

 

Non-Exchangeable Items

The following items are not eligible for exchange:

  • Custom or personalised products

  • Products damaged due to misuse, washing, or improper handling

  • Products without original tags or packaging

  • Products returned without the required unboxing video

  • Products damaged due to the use of sharp objects while opening the package

Exchanges

Once we receive and inspect the returned item, we will notify you whether your exchange request has been approved.

If approved, the replacement product will be dispatched as soon as possible, subject to stock availability.

If the requested size or product is unavailable, we will contact you to discuss available alternatives.

European Union 14-Day Cooling-Off Period

If your order is shipped to a country within the European Union, you may have a legal right to cancel or return your order within 14 days without providing a reason, as required by applicable law. The product must be unused, unworn, with original tags and packaging, and accompanied by proof of purchase.

Refunds

We do not offer refunds except where required by applicable law or in cases where an exchange cannot be fulfilled due to circumstances determined by us.

If a refund is approved under exceptional circumstances, it will be processed to your original payment method. Please allow up to 10 business days for processing after approval. Your bank or payment provider may require additional time to reflect the refund.

If more than 15 business days have passed since your refund was approved, please contact us at ashforthewinn@staticwear.in